Your rights in relation to your personal data.
This Privacy Notice relates to personal information that identifies “you” meaning you or anyone on whose behalf you are providing personal data. This Privacy Notice may vary from time to time so please check it regularly.
How to contact us
This Privacy Notice applies where we are a controller in respect of your personal data – this is where we decide how and why your personal data is processed. Please contact us via firstname.lastname@example.org or write to GDPR, c/o IPPF, 4 Newhams Row, London SE1 3UZ if you wish to:
correct your personal data held by us or to opt out at any time from receiving marketing correspondence from us or to alter your marketing preferences;
contact us in connection with our use or processing of your personal data, or gain access to it; or
contact our Data Protection Officer: Director, Legal and Compliance
Categories of personal data we collect
The categories of personal data about you that we may collect, use, store, share and transfer are:
Contact data. This includes your billing address, delivery address, email address and telephone numbers;
Individual Data. This includes personal data which relates to your identity, such as your first name, middle name, last name, username or similar identifier, marital status, title, date of birth, gender, citizenship, information about your racial or ethnic origin, religious or philosophical belief and your sexual orientation, information about health conditions or disabilities that may apply to you, information about you and your circumstances, information about relevant health and safety concerns information about your needs and wishes;
Information Technology Data. This includes personal data which relates to your use of our website, such as your internet protocol (IP) address, login data, traffic data, weblogs and other communication data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website;
Economic and Financial Data. This includes personal data which relates to your finances, such as your bank account and payment card details and information which we collect from you for the purposes of the prevention of fraud;
Complaints/Safeguarding data. This includes personal data which relates to any complaints or reports that are made to us;
Audio and Visual Data. This includes personal data which is gathered using our CCTV or other recording systems in the form of images, video footage and sound recordings that is taken at any of our locations or otherwise by us for promotional purposes;
Employee Data. This includes your CV, resume, references, portfolio, presentations, case studies, academic and professional certificates or qualifications;
Health Data. This includes personal data which is gathered for health and safety purposes including any accident report or claim log or any information you provide about allergies or other medical conditions.
We may also create Personal Data about you, for example, if you contact us by telephone to make a donation, then we may make a written record of key details of the conversation so that we can keep a record of the donation.
We also obtain and use certain aggregated data such as statistical or demographic data for any purpose (“Aggregated Data”). Aggregated Data may be derived from your personal data but does not directly or indirectly reveal your identity. For example, we may aggregate your Information Technology Data to calculate the percentage of users accessing a specific feature on our website. However, if we re-combine or re-connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice.
In addition, we may obtain certain special categories of your data / sensitive personal data, and this Privacy Notice specifically sets out how we may process these types of personal data. The special categories of data are: (i) personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership; and (ii) the processing of genetic data, biometric data for the purposes of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.
We may also collect information about criminal convictions and offences.
The sources from which we obtain your personal data
We obtain your personal data from the following sources:
Directly from you, either in person (at our locations or otherwise), via our website or by telephone or via hand held PDAs. This could include personal data which you provide when you:
- provide information to us relating to whistle-blowing or recording a complaint;
- create an account on our website;
- subscribe to our publications;
- request information on our services or for other marketing to be sent to you;
- enter into a competition or promotion;
- complete a survey from us or give us feedback;
- visit any of our websites and register your contact details to receive information or register your support;
- engage with us on social media;
- download anything from our sites;
- contact us by any means with queries, complaints, requests or provide us with information;
- request information or services about the IPPF via any associated organization;
- complete any surveys or questionnaires for us;
- comment on or review our services;
- apply for a job, contract, consultancy or volunteer for us;
- have given any third-party permission to share information they hold about you;
- book any appointment with us or book to attend an event organized by us;
- kindly donate to us and register your details; or
- apply to or enter into any professional or voluntary contract with us to provide goods or services, send us information on goods and services, contracts, proposals, bids or any other business-related documentation that may contain personal information.
Via automated technologies, such as CCTV or other recording systems, cookies, server logs and other similar technologies. We may automatically collect Information Technology Data about your equipment, browsing actions and patterns by using cookies, server logs and other similar technologies.
From someone else, such as:
- for certain IPPF role holders or those working with children, we may receive information from the Disclosure and Barring Service on the status of any DBS check;
- organisations with similar views, goals and objectives to the IPPF;
- where someone has provided information to us relating to whistle-blowing or recording a complaint;
- search information providers;
- providers of technical, payment and delivery services;
- providers of social media platforms (such as Facebook, Twitter and Instagram) for example where you share our content through social media, for example by liking us on Facebook, following or tweeting about us on Twitter.
From publicly available sources, such as:
- Companies House;
- the electoral roll; and
- HM Land Registry.
How we use your personal data
We collect personal data about you in order to:
perform our contractual obligations to you. This would include: orders placed by us where you are a supplier; making or receiving payments, fees and charges; and collecting and recovering money owed.
manage our relationship with you including: to send you important notices such as communications about changes to our terms and conditions and policies (including this Privacy Notice);
- to send you information you have requested;
- to deal with your enquiries; and
- to ask you to leave a review or feedback on us;
administer our business and carry out business activities;
make suggestions and recommendations to you about goods or services that may be of interest to you, deliver relevant website content and advertisements to you and to measure or understand the effectiveness of our advertising;
communicate with you about, and administer your participation in, special events, programs, promotions, any prize draws or competitions.
for internal purposes to use data analytics, to identify usage trends, determine and measure the effectiveness of promotional campaigns and advertising and to improve our website, products/services, marketing, customer relationships and experiences;
protect our business including to deal with any misuse of our website and to comply with our security policies at our locations;
use your personal data to comply with our own legal and industry obligations e.g. to comply with health and safety requirements, or to assist in a police investigation;
use your personal data in an official role which we have been designated to carry out by an official authority (e.g. the government) or where we are otherwise carrying out tasks which are in the public interest (e.g. which have been designated as such by government, or which would otherwise be deemed in the public interest);
to detect and prevent fraud and other illegal activities (and to assist regulators, trade bodies and law enforcement agencies in relation to the same);
use our knowledge of any health-related personal data you disclose to us in the event of illness or injury or some other related emergency or to record any accident or injury or other incident you may suffer when visiting any of our locations;
investigate and defend any third-party claims or allegations.
Our lawful basis for processing your personal data
Where we may rely on consent
For certain purposes it may be appropriate for us to obtain your prior consent. The legal basis of consent is only used by us in relation to processing that is entirely voluntary – it is not used for processing that is necessary or obligatory in any way.
In the event that we rely on your consent, you may at any time withdraw the specific consent you give to our processing your personal data. Please contact us using the contact details set out in paragraph 2 to do so. Please note even if you withdraw consent for us to use your personal data for a particular purpose we may continue to rely on other lawful bases to process your personal data for other purposes.
Examples of when we may rely on your consent to process your personal data include:
- where, in investigating allegations of wrongdoing we need to use your sensitive / special category personal data relating to e.g. your health, ethnicity, political, religious or philosophical, trade union membership, genetic, biometric, your sex life, your sexual orientation;
- where we would like to use photos or images taken of you in promotional materials;
- when you tick a box to receive IPPF news, updates and information.
Other legal bases we may rely on
Where we are relying on a basis other than your consent, the lawful basis for processing personal data will be one of the following:
the processing is necessary in order for us to comply with our legal obligations (such as compliance with anti-money laundering legislation);
the processing is necessary for the performance of a contract you are party to or in order to take steps at your request prior to you entering into a contract;
processing is necessary for the establishment, exercise or defence of legal claims; or
the processing is necessary for the pursuit of our legitimate business interests. In particular, our legitimate interests include:
- the provision of goods and services;
- the recovery of debt;
- the provision of administration and / or IT services;
- the security of our IT network;
- the prevention of fraud;
- the study in how to develop and the update of our products and services;
- the development of our business strategy;
- protecting our operations and property.
the processing is necessary in order to protect the vital interests of an individual e.g. where there is a medical emergency at one of our premises;
the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
Extra conditions for sensitive personal data
Where we are processing your sensitive / special category personal data one of the following conditions will also apply:
you have given your explicit consent to the processing;
the processing relates to personal data which are manifestly made public by you;
the processing is necessary for the establishment, exercise or defence of legal claims;
the processing is necessary for archiving purposes in the public interest; scientific or historical research purposes or statistical purposes;
the processing is necessary to protect an individual’s vital interests where the individual cannot give consent;
the processing is necessary for reasons of substantial public interest;
processing is necessary in relation to your or our rights in the field of employment and social security and social protection law;
processing by a not-for-profit body in certain circumstances;
processing is necessary for the purposes of preventative or occupational medicine; and
processing is necessary for reasons of public interest in the area of public health.
Who receives your personal data
We may disclose your personal data to:
our affiliates or third party data processers who may process data on our behalf to enable us to carry out our usual business practices. Any such disclosure will only be so that we can process your personal data for the purposes set out in this Privacy Notice;
HMRC, legal and other regulators or authorities, including those who request your personal data or to report any potential or actual breach of applicable law or regulation;
external professional advisers such as accountants, bankers, insurers, auditors and lawyers;
aw enforcement agencies, courts or other relevant party, to the extent necessary for the establishment, exercise or defence of legal rights;
third parties where necessary for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties; and
third parties operating plugins or content (such as Facebook, Twitter, Instagram) on our website which you choose to interact with.
Personal data about other people which you provide to us
If you provide personal data to us about someone else you must ensure that you are entitled to disclose that personal data to us and that, without our taking any further steps, we may collect, use and disclose that personal data as described in this privacy notice.
Where it is appropriate to do so, you must ensure the individual concerned is aware of the various matters detailed in this privacy notice, as those matters relate to that individual, including our identity, how to contact us, the way in which we collect and use personal data and our personal data disclosure practices, that individual's right to obtain access to the personal data and make complaints about the handling of the personal data, and the consequences if the personal data is not provided.
Accuracy of your personal information
It is important that the personal data we hold about you is accurate and current and we take all reasonable precautions to ensure that this is the case but we do not undertake to check or verify the accuracy of personal data provided by you. Please keep us informed if your personal data changes during your relationship with us either by logging onto your account on the website or by contacting us. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.
International transfers of personal data
It is possible that personal data we collect from you may be transferred, stored and/or processed outside the European Economic Area.
In connection with such transfers, storage or processing we will ensure that so far as it is required by law:
there are appropriate safeguards in place such as binding corporate rules or the approved EU model contractual clauses between us and the recipient (as per Article 46 GDPR (or English law equivalent)). A copy of the appropriate safeguard can be obtained by e.g. contacting us using the contact details set out in paragraph 2; or
the transfer is to a country that the European Commission has decided provides an adequate level of protection such as to a country approved by the European Commission or to certain organisations with the US pursuant to the Privacy Shield (as per Article 45 GDPR (or English law equivalent)); or
one of the derogations for specific situations in the first sub-paragraph of Article 49(1) GDPR (or English law equivalent) applies to the transfer including explicit consent or necessary for the performance of a contract or exercise or defence of legal claims.
How long we will store your personal data for
We will store your personal data for the time period which is appropriate in accordance with the following criteria:
the on-going operation / relationship that we have with you;
the completion of the purpose for which the personal data was given;
our legal obligations in relation to that personal data and other legal requirements;
the type and size of the data held and whether any if it is deemed to be special category personal data; or
our accounting requirements in relation to that personal data.
We keep the length of time that we hold your personal data for under review.
Contractual or statutory requirements on you in connection with the provision personal data
In certain circumstances the provision of personal data by you is a requirement to comply with the law or a contract, or necessary to enter into a contract.
It is your choice as to whether you provide us with your personal data necessary to enter into a contract or as part of a contractual requirement. If you do not provide your personal data then the consequences of failing to provide your personal data are e.g. that we may not be able to perform to the level you expect under our contract with you.
In certain circumstances, the provision of personal data by you may be contrary to the law or a contract. If you have concerns in this regard, we suggest you take legal advice prior to disclosing any personal data to us.
Your rights in relation to your personal data
We aim to respond to all legitimate requests within one month. It may take longer than a month if your request is particularly complex or you have made several requests.
We will notify you and keep you updated if your request is likely to exceed the specified time period.
You will not normally have to pay a fee for any requests related to your personal data. However, we may charge a reasonable fee if your request is unfounded, repetitive or excessive. Under certain circumstances under GDPR guidelines we may also refuse to comply with your request (for example if we are unable to confirm your identity, it is excessive/unfounded or repetitive)
Subject to applicable law including relevant data protection laws, in addition to your ability to withdraw any consent you have given to our processing your personal data (see paragraph 6), you may have a number of rights in connection with the processing of your personal data, including:
the right to request access to your personal data that we process or control;
the right to request rectification of any inaccuracies in your personal data or, taking into account the purposes of our processing, to request that incomplete data is completed;
the right to request, on legitimate grounds as specified in law:
- erasure of your personal data that we process or control; or
- restriction of processing of your personal data that we process or control;
the right to object, on legitimate grounds as specified in law, to the processing of your personal data;
the right to receive your personal data in a structured, commonly used and machine-readable format and to have your personal data transferred to another controller, to the extent applicable in law; and
the right to lodge complaints regarding the processing of your personal data with the Information Commissioner’s Office or other relevant supervisory body. Please see https://ico.org.uk/concerns/ for how to do this. If you would like to exercise any of the rights set out above, please contact us using the contact details set out in paragraph 2.
Links to other websites
Cookies and Google Analytics
Cookies are tiny text files stored on your computer when you visit certain web sites and pages, which we use to keep track of what you are accessing, remember you when you return to our site and for anonymous statistical usage analysis and reporting.
If you don't wish to enable cookies, you'll still be able to use the site but some functionality and formatting may not work as well or at all.
Please note that cookies from the IPPF website (and most legitimate websites) do not damage or infect your computer. The IPPF cookies do not store any personally identifiable information, and any information gathered from them is only used to help improve users experience of the site. For example, they help us to identify and resolve errors while browsing.
The IPPF only use Google Analytics to monitor web site traffic (For purposes of performance and usage reporting. All information IPPF obtain from Google Analytics is aggregated and anonymized and does not identify an individual’s IP address or any other personal information.
For more information, see the Cookies page.